FREIGHT FORWARDERS LIABILITY INSURANCE POLICY
HOW TO HANDLE AND SUMBIT A CLAIM
In order to secure a prompt and smooth handling of a claim please follow these instructions:
1. Inspection of goods
Should there be any indication of a shortage or of damaged goods, a careful examination should be conducted. A receipt should be signed only with remark of the found facts.
2. Information of your liability insurer
You must notify us immediately of any claim against you or any incident that may lead to such a claim. When notifying us, please provide us with as much relevant information as you are able to, so that we can help you to minimize the claim raised against you. Such notification can be given by sending us the Claims Notification Form. This form indicates the information we usually need and lists the required documents. Once all necessary information and documents are available, you receive a reference under which the claim is registered. Our claims adjusters checks your liability and informs you about the next steps to be taken.
As soon as a recovery against the carrier is secured or your liability is proven, we issue a credit note for the liability amount verified, less the deductible which the insured has to bear for each
claim.
3. Arrange a survey report
Should an expected claim exceed an amount specific by the liability insurer, it will often be advisable to have a survey conducted to determine the extent and cause of the cargo loss or damage. In such a situation, you should contact us immediately, enabling us to arrange a cargo survey.
4. Secure recovery rights
Should a loss or damage be manifested you should not sign any receipt, unless respective notes are mentioned. Should a loss or damage not be recognized before goods are unloaded, you have to hold the carrier responsible immediately after the notification.
You have to make sure that a written document exists, in which you hold the subcontractor or carrier liable for the expected loss or damage, so that recovery rights are secured.
5. Reject liability
If possible, you should reject any cargo claim in writing and suggest that your customer arranges a claim to his cargo insurer. You should never accept any responsibility for a loss or damage before your liability has been verified by our claims adjusters and you received final o.k. to settle the claim.
